For ages 21+

Responsible Gaming at sonabet — Enjoy Safely

Betting or playing casino games is a form of entertainment — and it stays enjoyable only when you know your own limits. sonabet is always here to help you maintain those limits.

For ages 21+ SSL Encryption Self-Exclusion 24/7 Support
21+ years old users only

sonabet believes that betting is entertainment — not a solution to financial problems. The responsible gaming policy applies to every user from the moment they join the platform. Under our Terms and Conditions, anyone under 18 is strictly prohibited from opening an account or placing any kind of bet — however, the primary age requirement on sonabet is a minimum of 21 years.

Being aware of your finances while playing is important. When you are enjoying slots, live casino or cricket betting, every deposit is a decision you make of your own free will. Never place repeated bets in the hope of recovering money you have already lost — this is the most common sign of problem gambling.

Economic pressure and social expectations in Bangladeshi households can sometimes push people to look for quick ways to earn money. But betting is never a guaranteed source of income — this is something always worth keeping in mind. sonabet wants you to play for enjoyment, not out of pressure.

Our Privacy Policy explains in detail how your account information is kept secure and how self-exclusion requests are processed. Your personal information is not shared with any third party.

If you have any questions about responsible gaming, you will find detailed answers in our FAQ section, or you can contact us directly via 24/7 live chat.

Tools to Keep Yourself Safe

sonabet gives you several tools to manage your own playing habits. Use them whenever you need to.

Set a Deposit Limit

Decide in advance how much you will deposit each day, each week or each month. Once a limit is set, changing it requires a waiting period, so that an impulse decision does not lead to overspending.

Session Time Limit

Set a limit on how long you play in one sitting. When the time is up, the account will automatically prompt you to take a break. Long sessions often lead to greater losses — short breaks help you keep making clear decisions.

Loss Limit

Set a limit in advance so that once you have lost a certain amount, no further bets can be placed. This protects you from a large financial loss on a bad day.

Temporary Break (Cooling-Off)

Pause your account for a few days or weeks. During this time, no betting, depositing or logging in will be possible. This tool can be used to reduce stress or at the request of family members.

Self-Exclusion

If you want to stay away from the platform completely over the long term, submit a self-exclusion request. Once this request is made, the account cannot be reactivated before the chosen period ends. This is the strongest protection available.

Reality Check

View a summary of your playing time and spending at regular intervals. Having this information helps you recognise for yourself when it is time to stop — so you can act before a problem grows.

Warning Signs of Problem Gambling

If you notice these signs, stop and seek help — doing so is not weakness, it is the right thing to do.

Chasing Losses

Placing repeated bets after a loss with the thought that "I'll win it back this time" — this is the most familiar warning sign.

Spending Beyond Your Budget

Betting with money needed for household expenses, savings or borrowed funds — this is a sign of a serious problem.

Neglecting Family and Work

Avoiding time with family or responsibilities at work in order to keep playing — this is a sign that life is out of balance.

Hiding Your Gambling

Concealing the amount you play or your results from family or friends — this is a warning sign even to yourself.

Unable to Stop

Being unable to stop playing even when you want to, or repeatedly breaking your own limits — this is a sign that professional help is needed.

Anxiety and Restlessness

Feeling restless or irritable when you cannot play, excessive excitement when winning and intense distress when losing — this is a pattern of addiction.

Where to Get Help

If you are struggling to cope on your own, asking for help is the right thing to do. The following resources are here for you.

sonabet Live Chat Support

Our support team is available 24 hours a day, 7 days a week to talk in Bengali and English. Get immediate help with self-exclusion, setting limits or closing your account — without any judgement or questions.

Contact by Email

If you prefer not to use live chat, contact us by email. Our support team's address is: [email protected] — write in Bengali and you will receive a prompt reply.

Talk to Family

Speak openly with the people close to you. The support and understanding of family is the greatest strength in overcoming any form of addiction. Keeping it hidden makes the problem worse; sharing it helps.

Professional Counselling

Mental health specialists and addiction counsellors are available in Bangladesh. Contact your local government hospital or mental health centre — this service is completely confidential.

Peer Support Groups

Talking to people who are going through the same experience reduces isolation and makes it easier to find a way forward. Community and religious organisations can provide support in this area.

Information and Awareness

Learn for yourself and inform your family — awareness of the causes, signs and solutions of gambling addiction makes it easier to prevent problems. The sonabet support team is always ready to provide accurate information.

sonabet's Commitment

sonabet is not just a betting platform — it is a responsible service. We place the wellbeing and safety of every user as our highest priority. Here is what we do towards that goal:

  • Account registration and play by minors (under 21) is strictly prohibited — an identity verification process is in place.
  • When a suspicious gambling pattern is detected, our team reaches out directly to offer support.
  • Self-exclusion and cooling-off requests are processed promptly — without any obstacles or delays.
  • A responsible gaming reminder message is shown on every deposit page.
  • Our support team has received specialist training in responsible gaming.
  • When any concern is reported, the user's identity and information are kept completely confidential.

Play for entertainment and stay within your limits. Before every bet, ask yourself — is this within what I can afford? If you are not certain, it is better not to place that bet.

sonabet always wants you to play with a smile and stay safe. We are here for whatever you need — 24 hours a day, seven days a week.

Responsible Gaming FAQ

Find answers here to commonly asked questions about responsible gaming.

The minimum age to place any bet, play casino games or slots on sonabet is 21. Identity is verified at the time of account registration, and no one under 21 can open or use an account.

Contact the sonabet support team via 24/7 live chat or email and let them know you want to self-exclude. State your preferred period (for example, 3 months, 6 months or 1 year) — our team will restrict the account promptly. The restriction cannot be lifted before the chosen period ends.

Yes, a deposit limit can be increased — but it does not take effect immediately. The new higher limit will apply only after a set waiting period has passed. This delay is intentional, so that decisions made in the heat of the moment are not acted on instantly. Reducing a limit, on the other hand, takes effect right away.

There is currently no facility for a third party to impose limits directly — however, your family can inform our support team of their concerns and the team will act accordingly. If you yourself want to set limits or close your account, let us know via live chat.

No. Betting is for entertainment — it should never be used as a regular or guaranteed source of income. Every game carries both the chance of winning and the chance of losing, and the house edge is always present over the long term. Only spend money that you can afford to lose without it affecting your daily life.

Yes, our support team assists in both Bengali and English. Live chat is available 24 hours a day, and you can also send questions by email in Bengali. There is no need to feel embarrassed or hesitant about raising responsible gaming concerns — our team is ready to help with understanding and care.

Related Pages

Terms and Conditions

Read the full rules for using the platform.

Privacy Policy

Learn how your information is kept secure.

General FAQ

Find detailed answers to all kinds of questions.

About Us

Where sonabet comes from and what it aims to do.