sonabet Privacy Policy

Last Updated: January 2025

1. Introduction

sonabet is an online entertainment platform that places the highest priority on the privacy and data protection of its users. This Privacy Policy explains what types of information we collect, why we collect it, how it is processed, and what rights you have over your information.

By using any service of sonabet, you are agreeing to the terms described in this policy. This policy should be read alongside our Terms and Conditions, as both documents together form the legal basis of our relationship with users.

You must be 21 years of age or older to use this platform. We do not knowingly collect information from minors.

2. What Information We Collect

sonabet collects two types of information from users — information provided directly, and information collected automatically.

2.1 Directly Provided Information

When you register an account, make a deposit or withdrawal, contact the support team, or use our services, the information you provide includes:

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment information — such as your bKash, Nagad, Rocket, or Upay account number, or bank account details
• Messages or communication details sent to the support service

2.2 Automatically Collected Information

When you use sonabet, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Session duration and navigation details on the platform
• Transaction history and gameplay information
• Data collected through cookies and similar tracking technologies

3. Purpose of Using Information

sonabet uses collected information for the following purposes:

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses and promotional offers
• Providing customer support via 24/7 live chat and email
• Preventing fraud, money laundering, and other illegal activities
• Monitoring and improving platform performance
• Complying with applicable laws and regulations
• Enforcing responsible gambling guidelines

4. Data Storage and Protection

We apply industry-standard technical and administrative measures to protect your information. sonabet uses SSL (Secure Socket Layer) encryption technology, which encrypts all data transmitted between your browser and our servers.

4.1 Retention Period

Your information is retained for the duration your account is active, and beyond that for as long as necessary to meet applicable legal obligations. Financial transaction records may be kept for a particularly extended period.

4.2 Data Protection Measures

• All sensitive data is stored in encrypted form
• Access controls — only authorised staff can access the information they need
• Regular security reviews and audits are conducted
• A rapid-response plan is in place in the event of a data breach

5. Sharing Information with Third Parties

sonabet does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Trusted third-party services may be used for payment processing, identity verification, and managing technical infrastructure. These partners operate under strict confidentiality agreements and receive only the information necessary to provide the specific service.

5.2 Legal Requirements

If disclosure of information is required under a court order, government directive, or applicable law, we are obligated to comply. In such cases, we will make reasonable efforts to notify you in advance where possible.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred, but will remain protected under this Privacy Policy.

6. Cookies and Tracking Technologies

sonabet uses cookies to improve platform performance and personalise the user experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Remember your language preferences and other settings.
• Analytical Cookies: Collect statistics about platform usage, which helps improve the service.

You can control cookies by changing your browser settings, though this may affect some platform functionality.

7. User Rights

You have the following rights over your personal information:

7.1 Right to Know

You have the right to know what information we collect and process about you. Upon request, a copy of that information will be provided to you within a specified timeframe.

7.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from account settings; for others, contact our support team.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, we reserve the right to retain information required to fulfil legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific reasons, particularly in the case of marketing communications. You may opt out of such communications at any time.

8. Security and Data Breaches

sonabet maintains both technical and organisational measures to protect data. However, no method of transmitting or storing data over the internet is 100% secure. If a security breach occurs and affects your personal information, we will notify you and the relevant authorities within a reasonable time.

If you notice any unusual activity in your account, inform our support team immediately.

9. Protection of Children and Minors

sonabet's services are strictly for individuals aged 21 and above. We do not knowingly collect any personal information from minors. If it appears that a minor is using our platform, their account will be closed and any collected information will be deleted. For more details on responsible gambling, please read our Responsible Gaming page.

10. International Data Transfers

In some cases, your information may be stored or processed on servers located in countries other than where you are based. For such transfers, we ensure that adequate protection measures are in place at the destination.

11. Third-Party Links and Services

The sonabet platform may have connections to third-party game providers or payment gateways. These third parties have their own privacy policies, which are outside our control. You should read their respective policies before using those services.

12. Changes to This Policy

sonabet reserves the right to change this Privacy Policy at any time. If significant changes are made, we will publish a notice on the platform or inform you via your registered email. If you do not raise an objection within 30 days of the date of the change, you will be considered to have agreed to the updated policy.

Answers to common questions related to this policy can be found on our FAQ page.

13. Contact

If you have any questions or concerns about this Privacy Policy, or wish to make a request regarding your information, please contact our support team:

• Email: [email protected]
• Live Chat: Available directly on the platform 24/7

Our support team provides assistance in both Bengali and English.